Key Accounts Director

Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past four years, IndeVets is a company devoted to making the lives of veterinarians better. We were built to address the mental health crisis in vet med by giving doctors back the time they deserve for better work-life balance. Our highly credentialed veterinarians fill in for permanent staff at hospitals facing shortages across the U.S. Our mission is to bring balance, fulfillment and joy back to vet med while providing our partner hospitals with consistent, compassionate coverage to maintain excellent care for pets.

The Key Accounts Director ensures the success and expansion of IndeVets' Preferred Partnership relationships with corporate veterinary groups. This role is responsible for maximizing account performance by deepening corporate partner engagement, ensuring delivery on service commitments through effective collaboration and coordination within IndeVets, and identifying new growth opportunities within existing corporate accounts. 

Key Responsibilities 

• Serve as the primary relationship manager for assigned corporate veterinary groups. 
• Ensure successful implementation of Preferred Partnership, including shift prioritization, reporting, services and more. 
• Proactively identify opportunities to increase shift volume, improve service delivery, and solve coverage gaps. 
• Collaborate cross-functionally with Scheduling, Clinical, and Recruiting teams to ensure high-quality delivery. 
• Analyze account data and trends to present actionable insights in Quarterly Business Reviews. 
• Support the SVP of Growth in the new business development process: 
    - Analyze prospective customer and market data 
    - Create compelling presentations and materials 
    - Participate in strategic meetings with corporate groups 
    - Track and follow up on action items to ensure momentum 
• Track and manage account performance metrics in Salesforce and related platforms. 
• Resolve escalations quickly, aligning internal stakeholders and clients to reach resolution. 
• Partner with Growth and Marketing teams to pilot new offerings and improve account stickiness. 

Did we mention we have competitive pay and great benefits? Specifically:    

• Medical Insurance with a monthly Company contribution, including two fully paid options   
• Low-Cost Dental and Vision Insurance   
• Company-Paid Short-Term Disability Insurance  
• Low-Cost Long-Term Disability Insurance   
• Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance   
• Voluntary Employee, Spouse, and Dependent Life Insurance   
• Company-Paid Employee Assistance Program (EAP)  
• Paid Parental Leave  
• Generous Paid-Time Off  
• 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period 

About IndeVets 

Founded in 2017, IndeVets is a veterinary staffing company built on the mission of bringing balance, fulfillment, and joy back to a burned-out industry. Vet-led and doctor-driven since day one, we employ highly credentialed veterinarians who provide trusted, consistent coverage to animal hospitals nationwide, filling staffing gaps without compromising care. We make it easy for veterinarians to get the time back they deserve for better work-life balance by giving them control over the hours they work, along with professional growth, mental health support, and comprehensive benefits. For our hospital partners, that means minimized stress, maximized continuity, and a proven return on investment. We’re united in caring for pets across the country by ensuring veterinarians can deliver their best to the clinics and animals they serve. Officially certified as a Great Place to Work®. 

For more information, visit indevets.com or follow us on LinkedIn, Instagram, and Facebook. 

IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws. 

Please be aware that the only legitimate form of email, correspondence, and recruiting comes from an @indevets.com email address or from an IndeVets ICIMS account. If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee, please contact security@indevets.com immediately.